Privacy Policy

Last updated: January 2025

1. Introduction

Molt ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosted Moltbot service ("Service").

By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Account Information

When you create an account, we collect:

  • Email address
  • Password (stored securely using industry-standard hashing)
  • Chosen subdomain
  • Billing information (processed securely by Stripe)

Usage Data

We automatically collect certain information when you use the Service:

  • Instance status and resource usage (CPU, memory, storage)
  • Login timestamps and IP addresses
  • Browser type and device information
  • Error logs for debugging purposes

Your Moltbot Data

Your Moltbot instance processes and stores data based on your configuration and usage. This may include conversations, integrations, and any files you upload. We do not access, read, or analyze this data unless you explicitly request technical support that requires it.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process payments and manage subscriptions
  • Send important service-related communications
  • Respond to support requests
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share information with:

  • Payment Processors: Stripe processes all payments. We do not store your credit card details.
  • Infrastructure Providers: We use cloud providers to host instances. They do not have access to your data.
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures to protect your data:

  • All data is encrypted in transit using TLS/SSL
  • Data at rest is encrypted using AES-256
  • Each Moltbot instance runs in an isolated container
  • Regular security audits and updates
  • Access controls and authentication for all systems

While we take security seriously, no system is 100% secure. You are responsible for maintaining the security of your account credentials.

6. Data Retention

We retain your account information for as long as your account is active. If you cancel your subscription, we retain your data for 30 days in case you wish to reactivate. After this period, your instance and associated data are permanently deleted.

We may retain certain information for longer periods as required by law or for legitimate business purposes (e.g., billing records, fraud prevention).

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format
  • Object to certain processing of your information

To exercise these rights, contact us at privacy@usemolt.bot

8. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use tracking cookies or third-party advertising cookies.

9. Third-Party Services

Your Moltbot instance may connect to third-party services (WhatsApp, Telegram, Discord, etc.) based on your configuration. These connections are governed by each service's own privacy policies. We are not responsible for the privacy practices of these third-party services.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us.

11. International Users

Our Service is hosted in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

privacy@usemolt.bot